Business Maps Australia.
ABN: 56 426 816 357
Landsdale, Western Australia.
Landline: +61 893025745.
Collection of Information. In order to use the BMA website, we may require information.from you in order to provide the best service possible. All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including emails. Any information collected by BMA is collected via correspondence from you or your company. This may be via telephone, email, mail, fax, or directly through our website.
Use of Collection Information.
Any details collected from BMA customers is required in order to provide you with our products and /or services, and a high level of customer service. Correspondence is recorded in order to provide service references, and to assist in our staff development.
Storage of Collected Information.
The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website we encrypt that information using secure socket layer technology (SSL).
When Credit card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete credit card details. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and after we receive it.If you have any questions about information on our website, please email us at firstname.lastname@example.org
Access to Collected Information.
If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing us at email@example.com
Orders. If you purchase a product or service from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, email and postal address) and financial information (such as credit card numbers and expiration date). We use this information for billing purposes, and to fill your orders. If we have trouble processing an order, we will use this information to contact you.
Business Maps Australia uses personally identifiable information for essential communications, such as emails, account information,and critical service details. We may also use this information for other purposes, including some promotional emails. If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by emailing us at firstname.lastname@example.org .
You will be notified when your personal information is collected by any third partythat is not our agent or service provider, so you can make an informed choice as to whether or not to share that information with that party.
Business Maps Australia may at its discretion use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service.
These third parties are prohibited from using your person information for any other purpose. BMA does not share any information with third parties for any unknown or unrelated uses.
We reserve thr right to disclose your personallly identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding court order, or legal process served on our Website.
Links on the BMA site to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain name of BMA.
Customer Service Policy. Business Maps Australia is committed to providing exceptional customer service and quality products. We endeavour to make sure that all standard items listed on our website are in stock or easily available from our printing suppliers. Product pricing is true and correct as from suppliers, and regularly updated. Standard delivery time frames are between 3 - 10 business days, depending on destination. Where we cannot supply a product, we will contact you within 48 hours to offer an alternative product, or full money back refund.
Customized Products. Business Maps Australia can produce a wide range of specialized, client specific mapping products, for both national and international useage. We utilize quality base products, databases, and cartographers of high quality. In each inquiry we receive, the final costs of product and shipping are provided to the client in quote form, inclusive of GST, prior to commencement of the production. Upon email (written) verification of client order, production commences, and a relevant Tax Invoice for the product is sent to client. Client receives notification on completion of work, and full payment is received prior to shipping. We guarantee to offer each client every assistance to achieve an acceptable, cost effective mapping solution, and in any case where this cannot be achieved, we will notify of such, and if possible refer our client to a third party for further assistance.
All products listed on Business Maps Australia website are set with prices in Australian dollars (AUD), and all transactions are processed in Australian dollars. Each product price displayed and listed is exclusive of GST ( Goods and Services Tax). All prices are regularly updated (current as of 30 April, 2014) when price changes are received from suppliers.
The relevant G.S.T and freight costs are added to the order at the final checkout point. Clients are welcome to contact Business Maps Australia by phone or email if cost quotes are required before purchase. Business Maps Australia ships goods Australia wide and internationally. Please contact us for exact costs to ship outside Australia. Shipping costs within Australia are influenced by the size and weight of the product, and it's final destination. Exact shipping costs are calculated using a simple category formula:-
Items up to 0.5 kg.
Items at 1.0 kg plus
Items at 1.5 kg plus
Items at 2.0 kg plus.
BMA uses the EWAY Payment Gateway for its online credit card transactions. EWAY processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the internet. All online credit card transactions performed on this site using the EWAY gateway are secured payments..
- Payments are fully automated with an immediate response.
- Your complete credit card number cannot be viewed by BMA or any outside party.
- All transactions data is encrypted for storage within EWAY's bank-grade data center, further protecting your credit card data.
- EWAY is an authorised third party processor for all the major Australian banks.
- EWAY at no time touches your funds, all monies are directly transferred from your credit card to the merchant account held be BMA. For more information about EWAY and online credit card payments, please visit www.eWAY.com.au
Shipping and Delivery Policy.
Physical goods. After ordering online, you will receive an email confirmation from EWAY containing your order details ( if you have provided your email address). We will normally confirm receipt of your order within a few minutes of ordering. Business Maps Australia ships goods Australia wide and internationally. Please contact us for exact costs to ship outside Australia. Shipping costs within Australia are influenced by the size and weight of the product, and it's final destination. Exact shipping costs are calculated using a simple category formula:
Items up to 0.5 kg.
Items at 1.0 kg plus
Items at 1.5 kg plus
Items at 2.0 kg plus.
We will usually process and ship your order within 1-3 working days, and will email you within 48 hours if for any reason this is not possible. Business Maps Australia will ship most goods in Australia via Australia Post, and shipping time is usually within four (4) to six (6) working days, and all parcels are sent Registered Post for tracking purposes. Express deliveries can be arranged by contacting us for special circumstances and costing. If you wish to query a delivery contact us at email@example.com.
After ordering online, you will receive an email confirmation from EWAY containing your order details (if you have provided your email address). We will normally confirm receipt of your order within a few minutes of ordering. We will attempt to send your software / license / access code via Australia Post within Four (4) working days. If you wish to query a delivery please contact us at firstname.lastname@example.org
Refund and Returns Policy
If for any reason you are not completely satisfied with our purchase we will give you a Seven (7) day money back guarantee from the time you receive the goods. Please email us at email@example.com within that time if you are not satisfied with our purchase so that we can resolve any problems.
This refund policy does not apply to goods which have been worn or used, damaged after delivery, or if any attempt has been made to alter the product or if they have been dropped or broken. All products must be returned in their original condition. All postage and insurance costs are to be paid by the buyer. We recommend that you return the product via Registered Post and that you pre-pay all postage. You assume any risk of lost, theft or damaged goods during transit and amp; therefore advise you take out shipment registration of insurance with your postal carrier. BMA will not be responsible for parcels lost or damaged in transit if you choose not to insure.